What Everyone Wants to Know

• juicer-assembly

  I can't assemble the product.

  ① Always assemble parts OFF of the juicer body.

  Do not start assembly while the parts are on the juicer body. Our juicers are designed with safety mechanisms that may prevent parts from attaching or detaching correctly while on the base. Please place the chamber on a flat surface first and assemble all internal pieces and the hopper. Once the entire chamber set is fully put together, place it onto the juicer body.

   

  ② Check gaskets and seals

  Ensure that all gaskets and silicone seals are correctly in place. If a gasket is missing or incorrectly fitted, the product may not assemble properly due to misalignment.

   

  This video is the H400 Assembly Guide. You can find detailed assembly guide videos for each model by searching for your product on the 'Care & Use' page. If these steps do not resolve your assembly issue, please reach out to us via Contact us > General inquiries for further guidance. 

   

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-assembly

  The rotating blade in the hopper has come off

  The rotating (agitating) blade at the bottom of the hopper basket is not meant to be detached. It cannot be assembled or removed using standard household tools.

  If the blade feels loose or has become detached, the product may require a professional inspection or part replacement. Please do not attempt to repair it yourself; instead, reach out to us via Contact us > General inquiries so we can provide the necessary assistance.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50
  

• juicer-assembly

  The hopper and chamber won't separate.

  ① Always separate parts OFF of the juicer body.
  The chamber and hopper cannot be separated while on the juicer body due to an "anti-release" safety mechanism. Please lift the entire chamber set OFF of the juicer body first and place it on a flat surface, then separate them by aligning the assembly marks.

   

  ② Resetting the alignment (Lock then Unlock)
  Attempting to separate them while on the body can cause the internal mechanism to misalign. If they are stuck, place the assembly on a flat surface, turn it back to the [lock closed] direction to seat the parts properly, and then turn it to the [lock open] direction to separate.

   

  ③ If parts are "compressed" with ingredients
  If ingredients have become lodged inside, making separation difficult, please follow these steps:

  • Run the juicer in "REV" (reverse) for about 5 seconds several times, pausing briefly between cycles.
  • Then, run the juicer in the "ON" (forward) position briefly ONCE.
  • Move the assembly to a flat surface and try again.

   

  When processing large quantities (within 30 mins; 15 mins for the H310A model), rinsing residual pulp out between batches is highly beneficial for both disassembly and overall performance. If separation still fails after several attempts, please reach out to us via Contact us > General inquiries.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50
  

   

  
  

• juicer-assembly

  The chamber set won’t come off the juicer body

  Ingredients may become lodged inside the chamber after juicing, or the chamber and hopper may have become "compressed," making them hard to separate. Please follow these steps:

   

  • Run the juicer in "REV" (reverse) for about 5 seconds several times, pausing briefly between cycles.
  • Then, run the juicer in the "ON" (forward) position briefly ONCE.
  • The chamber set should now detach from the juicer body. Place the assembly on a flat surface and try again; separation should be much easier.

   

   

  When processing large quantities continuously, it is very beneficial to rinse fibers and residual pulp out of the parts between batches to prevent performance issues and ensure easy disassembly. If separation still fails after several attempts, or if any tool other than the pusher was used, please reach out to us via Contact us > General inquiries.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-cleaning

  Are the juicer's parts dishwasher safe?

  1. For Dishwasher Safe Models: H80ST, CP50, CE50

  The chamber set is dishwasher safe, but please note a few precautions for safe use. As stated in the user manual, please avoid using high temperatures above 85°C in the dishwasher. We recommend using the "Standard" wash cycle. The standard cycle on most household dishwashers operates between 50~65°C, which is perfectly safe to use. However, using heavy-duty or sterilization cycles may cause the parts to deform. Since temperatures and settings vary by dishwasher model, we highly recommend checking your machine's temperature settings before use.
  ※ Please note: The cleaning brush, pusher, ice cream strainer, and cups are NOT dishwasher safe.

   

  2. For All Other Models (Non-Dishwasher Safe)

  No, the juicer's parts are not dishwasher safe. High temperatures from washing and from the drying process can deform parts, and even low-temperature cycles can cause clouding if exposed for long periods. For safe, thorough cleaning, we recommend using dish soap or baking soda.
  ※ Please note that the product manual states: Do not wash at temperatures above 80°C and avoid using dishwashers, dryers, or microwaves.

   

  

   

  Product : H80ST, CP50, CE50, H400, E50ST, H70ST, H70FT, H200, H330P, H320N, M100, H26, H25, H310A, H201

• juicer-cleaning

  One or more of the parts have discolored (white or greenish residue).

  Yes. Depending on the ingredients used, white, orange, or greenish marks may appear on the surface of the parts, and this is generally normal. It is not the coating peeling off, but rather pigment or mineral residue left on the surface. For example, citrus fruits may leave cloudy white marks, while carrots or leafy greens may leave orange or greenish stains. Celery may also leave white mineral deposits in the grooves of the auger.

   

  After juicing, please hand wash all parts thoroughly with dish soap and warm water. Rinsing with water only may allow stains to build up more easily. If discoloration remains, wipe the affected area with a kitchen towel lightly moistened with cooking oil, then wash it again. For more stubborn stains or deposits, apply a paste made from white vinegar and baking soda to the affected area, leave it for 2–3 hours, and then clean it with a brush and warm water.

   

  These types of discoloration or deposits generally do not affect the performance of the juicer. If the issue remains after cleaning or if you need further assistance, please contact us through Contact us > General inquiries. 

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50
  

• juicer-juicing

  Can I juice fruit without removing the seeds or pits?

  Ingredients with hard pits or large seeds—such as mangoes, sweet persimmons, peaches, and cherries—must have their pits removed before juicing. Attempting to juice these with the pits intact can cause significant damage to the juicer’s components.

   

  ● Do I need to remove apple seeds, too?
  Apple seeds contain a substance called amygdalin, which can release chemicals during digestion that may be harmful in large quantities. Therefore, we recommend removing the seeds before juicing whenever possible. While a small amount may not be an issue for healthy individuals, it is safer to remove them if you have a medical condition or specific dietary concerns. As individual health conditions vary, please consult a professional if you have further questions.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-juicing

  Are there any ingredients that should not be juiced?

  Hurom juicers use a slow-press squeezing method that gently presses fruits and vegetables, and therefore cannot juice ingredients that are sticky/viscous, hard or with small seeds (e.g., peaches, aronia), live foods (e.g., shrimp, mudfish), ice (including frozen water), or materials intended for grinding grains. For more details on ingredients that cannot be juiced, please see below. (※ If you need to confirm whether a specific ingredient can be juiced, please contact Customer Support.)

   

  1. Ingredients requiring caution

  • When used alone, soft ingredients such as bananas, very soft kiwis, and tomatoes may pool inside the chamber and make smooth juicing difficult. Please mix them with firmer ingredients.
  • Walnuts, peanuts, almonds, sunflower seeds, pine nuts, and beans should be added only in small amounts, or soaked and then mixed with other ingredients.

   

  2. Ingredients that cannot be juiced

  • Ingredients that do not yield juice: sesame seeds, coffee beans, sansho (Zanthoxylum), tree bark, pine needles, etc.
  • Seafood/living creatures: loach, eel, shrimp, freshwater snails, squid, etc.
  • Fruits preserved in alcohol, honey, or sugar (e.g., grapes, bokbunja, mulberries) and enzyme preparations/extracts (e.g., hamcho [glasswort], wasong [stonecrop], etc.).
  • Ingredients that are difficult to juice due to their properties: gumi (Elaeagnus), aloe, prickly pear, quince, yam, arrowroot, sugarcane, acorns, dandelion, etc.
  • Boiled ingredients such as potatoes and sweet potatoes.
  • Ice made from water; not for grain-grinding use.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-juicing

  Can I juice frozen ingredients?(Pure)

  If your Hurom juicer model includes the Ice Cream Strainer, you can use frozen fruit to make a sorbet- or smoothie-like texture. After assembling the Ice Cream Strainer correctly, operate the juicer and feed the frozen fruit slowly, one piece at a time. The finished mixture will dispense through the pulp outlet.
  Please note that models without the Ice Cream Strainer are not suitable for processing frozen fruit. Standard components may vary by model.

   

  Precautions

  • Use frozen fruit only; do not process frozen vegetables.
  • Cut fruit into cubes of about 2 cm and freeze until firm before use.
  • Remove any hard pits or seeds before freezing and processing.
  • Adding too much at once or using large chunks may cause the unit to stop, so add pieces slowly, one at a time.
  • If needed, allow very hard frozen ingredients to thaw slightly before use.
  • Do not process ice directly.
  • Do not use the juicer for crushing or chopping.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, CP50

   

  

• juicer-juicing

  Can I juice frozen ingredients?(Easy)

  Yes. You can use frozen fruit to make a sorbet- or smoothie-like texture. For models with a Mega Hopper, load only about one-third to one-half of the hopper capacity before operating. The finished mixture will dispense through the pulp outlet, not the juice outlet.

   

  ● Precautions

  * Use frozen fruit only; do not process frozen vegetables.
  * Cut fruit into cubes of about 2 cm and freeze until firm before use.
  * Remove any hard pits or seeds before freezing and processing.
  * Adding too much at once or using large chunks may cause the unit to stop, so add pieces slowly, one at a time.
  * If needed, allow very hard frozen ingredients to thaw slightly before use.
  * Do not process ice directly.
  * Do not use the juicer for crushing or chopping.

   

  Product : H400, H70FT, H310A

  

• juicer-juicing

  How do I distinguish and use the strainers?

  ① The Fine Strainer has a tighter mesh than the Coarse Strainer. Use it for hard or fibrous ingredients such as apples, carrots, cabbage, and celery, and it yields comparatively clearer juice than the Coarse Strainer.

   

  ② The Coarse Strainer (sometimes called a "Smoothie" Strainer) has larger openings in its steel mesh than the Fine Strainer. The Coarse Strainer is best for softer ingredients like tomatoes, oranges! It's also great if you just prefer more pulp in your juice!

   

  ③ The Ice Cream Strainer is used to make slushies or ice cream with frozen fruits such as frozen mango or frozen strawberries. When operating, the output is discharged through the pulp outlet.

   

  ※ Standard components may vary depending on the model.

   

  Product : H80ST, CP50, E50ST, H200, H201, H320N, H330P, H70ST, M100

  

• juicer-product

  Where can I find my juicer's model information and serial number?

  The model name and serial number are located on the silver barcode sticker attached to the bottom or the back (near the power cord connection) of the product body.

  • For Juicers: The serial number is the 11-digit number printed below the barcode.
  • For Other Products: The serial number below the barcode starts with an alphabet letter followed by numbers.

  For more details, please refer to the image below.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

   

  

• juicer-product

  Can I use my juicer in other countries or "overseas"?

  Hurom products are manufactured to meet each country’s specific voltage and safety standards. Using a juicer with a different voltage rating than your country's designated voltage is NOT recommended and is not guaranteed safe. Prolonged use is likely to shorten product life, degrade performance, and/or cause malfunctions. Please be advised that warranty service and support may be limited or voided if the product is used internationally. To ensure the safety and longevity of your juicer, please choose a model manufactured and sold specifically for your region. If you have further questions, please reach out via Contact us > General inquiries. Contact us – Hurom

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-product

  There are marks/scratches on one or more of my juicer's parts. Is this normal?

  You may notice molding marks on some parts.

  These occur naturally when the raw material is injected into and released from the mold. The same part will show the mark in the same location consistently. They do not affect product quality, safety, or performance, so you can use the product with confidence.

   

  Common molding marks include:

   

  ● Flow mark (wavy/fingerprint-like pattern)

  Caused by the resin’s flow as it enters the mold cavity. It can appear like waves or fingerprints and is more visible under light. Often seen on the auger or Mega Hopper components.

   

  ● Weld line (fine line that can look like a scratch)

  A thin line formed where two resin flow fronts meet. Common on the auger or Mega Hopper.

   

  ● Gate mark (small circular mark)

  A round mark that appears when the resin is separated from the gate after molding—this is a normal result of the trimming process.

   

  ● Gas mark / Splay (whitish, hazy appearance)
  A phenomenon that can occur from the interaction of heat and raw material during molding, resulting in a white or diffused look.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-product

  What materials are the juicer's parts made of?(H80ST)

  Materials by component are as follows.

   

  ● Juicer body, hopper, pusher, cleaning brush
  Made of ABS, which has excellent impact and mechanical strength and outstanding weather resistance (withstands climate and does not rust). It is commonly used for the inner/outer parts of kitchenware and home appliances.

   

  ● Chamber
  Made of Tritan, an eco-friendly new material that combines the durability of shatter-resistant plastic and does not contain the suspected endocrine disruptor bisphenol-A (BPA), so it is safe to use. It also has high heat resistance, so it does not easily deform with heat, allowing for more confident use.

   

  ● Auger, strainer
  Made of PEI (Ultem), formally polyetherimide—a heat-processable specialty material used in electrical/electronic components and spacecraft/aircraft interior parts. It has excellent heat resistance and strong impact durability, and it is compliant with U.S. FDA food-contact standards.

   

  ● Rotating brush
  Made of POM (polyoxymethylene), a thermoplastic with low moisture absorption and good impact strength at low temperatures. With excellent machinability and dimensional stability, it is widely used for electrical, mechanical, and functional goods.

   

  ● Juice container / pulp container
  Made of SAN, which offers excellent impact, chemical, and heat resistance, and is widely used for kitchen containers and cosmetic containers.

   

  ● Ice Cream Strainer
  Made of PET, which is light yet strong, with excellent heat and chemical resistance and easy recyclability. It is widely used in everyday life for food packaging, fibers, and engineering plastics.

   

  ※ Standard components may vary depending on the model.

   

  Product : H80ST

• juicer-product

  I just unboxed my juicer, and one or more of the parts is missing. What should I do?

  Some of our parts and accessories are packed in a specific way to ensure they remain as safe and secure as possible during shipping. Occasionally, this means certain items can be overlooked during the unboxing process.

  To help determine if an item is truly missing, please check the unboxing video for your specific juicer model. The video will specify exactly where each part is placed within the box and provides a full list of all included components. If any parts or accessories are still missing after reviewing the video, please reach out to us via Contact us > General inquiries so we can assist you with a resolution. Contact us – Hurom 
  
  
  This video is the H330P: Unboxing & Assembly Guide. For product-specific unboxing videos, please search the Care & Use page. Care & Use – Hurom
  

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-usage

  Juice is leaking between the chamber and the juicer body.

  ① Check the Gasket Assembly
  Please check that the auger gasket or the chamber bowl gasket is installed correctly. If a seal is not installed or is assembled incorrectly, juice may leak onto the juicer body during operation.

   

  ② Inspect for Damage
  Check that the gaskets are not torn, damaged, or deformed in any way. If any damage is found, please replace the part before using the juicer to ensure proper function and safety.

   

  You can find video guides on how to assemble and disassemble gaskets for each model by searching for your product on the 'Care & Use' page. If you need to purchase replacement parts or if the leaking persists, please reach out to us via Contact us > General inquiries.

   

  ※ Please refer to the image below for the location of the chamber and auger gaskets. Note that the presence and shape of these gaskets may vary depending on your specific model. (e.g., H70ST Chamber Gasket, H400 Auger Gasket)

   

  

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-usage

  The operation button won't stay in place.

  Please check if you are pressing the REV (Reverse) button.
  The REV button is designed specifically to help release ingredients if they become jammed. For safety and functional reasons, this button is designed not to latch; it will only operate as long as it is being held down manually.

   

  or normal juicing, please press the button to the ON position, which is designed to stay in place and maintain continuous operation. If the ON button fails to stay in place or if you experience any other issues with the switch, please reach out to us via Contact us > General inquiries.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-usage

  Juice is leaking from the bottom of the hopper

  ① Please check that the hopper gasket (seal) is assembled correctly. If it is assembled in reverse or not assembled, juice may leak.

  
  ② Check that the gasket is not torn or deformed. If any damage is found, please replace it before use.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-usage

  There is a noticeable odor during operation.

  ① When using the product for the first time:
  During the juicer's first few uses right after purchase, you may notice a slight burning or plastic-like smell. This is a normal and temporary occurrence as the new motor and internal components settle in. It is not a product defect. The smell will naturally disappear after the juicer has been used a few times.

   

  ② During extended continuous use:
  If you exceed the recommended operating time of 30 minutes (15 minutes for the H310A model) for large, continuous juicing, heat may build up inside the motor and a temporary odor can occur. In that case, stop the juicer immediately and let the motor cool sufficiently (for at least 30 minutes to 1 hour) before using it again.

   

  If the smell persists for an extended period or is exceptionally strong, please reach out to us via Contact us > General inquiries for further assistance.

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50

• juicer-usage

  The juicer stopped during operation

  ① If the juicer has stopped after extended use (beyond 25-30 minutes continuously)
  The product may temporarily stop to prevent the motor from overheating. The recommended operating time is about 30 minutes (Please note: 15 minutes for the H310A model). If the unit stops, let the motor cool sufficiently (for at least 30 minutes to 1 hour) before powering it up again. For large-volume "Batch" juicing, please be sure to disassemble and rinse the internal parts between runs for smoother operation.

  ② If the juicer has stopped because ingredients are "jammed"
  Fibrous ingredients may have become lodged inside the chamber, causing the motor to "stall" and shut down. In this case, press and hold the Reverse (REV) button for up to 5 seconds, then disassemble and remove any stuck fibers before washing the parts.

  ③ If the juicer has stopped because an improper tool or object was inserted
  If anything other than the dedicated pusher (e.g., spoon, knife, spatula) has entered the juicer, immediately disengage the power switch. Do not forcibly disassemble the parts. Please reach out to us as soon as possible via Contact us > General inquiries to report the incident and receive guidance. Contact us – Hurom

   

  Product : H80ST, H320N, H70ST, H330P, E50ST, E30ST, H400, H70FT, H310A, CP50, H200, H201

• orders

  [Returns] What is your return policy?

  You have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To request a return, please submit your request through Contact us > General inquiries before sending the item back. Returns are accepted only for products purchased directly from www.hurom-europe.com. Once your request is received, we will provide a free return label. Returned products must include all accessories, and any gifts or promotional items must also be returned in full and unused condition. Refunds are issued within 14 days after we receive the returned item, using the original payment method, although we may withhold the refund until we receive the goods or proof of return. A deduction may be made if the product shows loss in value due to excessive handling, heavy use, or hygiene-related issues such as unremoved food residue. Returns made after the 14-day period, or without prior notice, may be refused.

• orders

  [Shipping] How much is the shipping cost?

  We offer free ground shipping on orders of €100 or more within Germany and selected European countries. Delivery is available only within the continental European Union, and shipping to some European countries may be limited due to regional distribution agreements.

  ※ Participating countries include: Austria, Belgium, Croatia, Estonia, France, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

• orders

  [Shipping] Do you ship to all European regions?

  We offer free ground shipping on orders of €100 or more within Germany and selected European countries. However, delivery is available only within the continental European Union, and shipping to some European countries may be limited due to regional distribution agreements. We do not deliver to territories outside the European continent, even if they belong to an EU member state, such as the French overseas territories or Spanish territories outside Europe, including the Canary Islands.

• orders

  [Order] Is bulk purchasing available?

  Yes, absolutely!
  For B2B partnerships or bulk orders, please submit a request via Contact Us > Business Inquiries and our team will get back to you promptly. Business inquiries – Hurom

• orders

  [Returns] Who covers the return shipping cost?

  For returns made within the 14-day withdrawal period, Hurom Europe provides a free return label. We will also refund the delivery costs paid at the time of purchase, except for any additional cost resulting from a delivery method other than our standard delivery option. However, returns made after the statutory withdrawal period, or without prior notification of withdrawal, will be refused. In such cases, any shipping costs incurred to send the item back to you will be your responsibility.

• website

  I’m subscribed to the newsletter—can I unsubscribe?

  Yes, you can unsubscribe. If you’d like to cancel, please submit a request via Contact Us > General Inquiries and we’ll process it promptly.

  However, newsletter subscribers receive early updates on new products, events, and special offers tailored to their interests and purchase history. Before canceling, you might want to consider these benefits again.

• website

  Can I subscribe to the newsletter?

  Yes, we’d love to have you! Subscribe to our newsletter to stay up to date with Hurom’s latest news, new arrivals, and healthy lifestyle inspiration. Simply enter your email address in the subscription section at the bottom of our website to sign up.

• website

  Do I need to create an account?

  You can place an order without an account. However, creating an account makes it much easier to view your order history and track deliveries. You will also receive personalized benefits for a more convenient shopping experience.